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Military Connection: VA Sec Wants to hear from YOU: By Debbie Gregory

One of the biggest concerns that Veterans, advocates, law makers and the public have had regarding the U.S. Department of Veterans Affairs (VA) is the lack of transparency within the department. Everyone wants to know “what the heck is going on?” and “what is the VA doing to fix the issues?”

In an attempt to quell the concerns, one of Secretary of Veterans Affairs Robert McDonald’s first acts was to direct all VA healthcare and benefits facilities to hold town-hall events by the end of September. These forums are intended to improve communication between the VA and the Veterans they serve across the country.

“Caring for Veterans is a calling, and our first commitment is to provide Veterans and their families the timely, quality care and benefits they have earned and deserve through their service to our Nation,” Secretary McDonald said. “As we seek continual improvement and to rebuild trust among Veterans, it is critical that we continue to listen and learn directly from those who use our system.”

The newly appointed secretary wants each facility to collect, analyze and use feedback from Veterans, family members and beneficiaries. They have been instructed that at each meeting, they should encourage and welcome input from Congressional stakeholders, Veteran Service Organizations, Non-Governmental Organizations, and other partners within their communities. Details of events in each location will be provided by each local facility.

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